A major part of the Odeum platform is our subscription service. We allow your users to become paying subscribers to your Odeum channel and we handle all of the transaction-related emails for our publishers.
Users are able to subscribe through external providers like Apple and Roku using in-app-purchases. When they do that, they will manage their subscription through the tools offered by these platforms, but when they subscribe directly to your service on your Odeum-powered website, we will supply them with all of the tools for managing their subscription.
Odeum complies with major financial service providers requirements for a subscription based service (such as Visa's 2020 requirements). Here is a list of the emails sent by Odeum as a part of the transactional service:
Required Transactional Email - initiated by user activity related to signing in
Activate Your Subscription - Sent to a subscriber the moment they submit their signup information with a required email activation button they must tap/click to activate.
Confirm Login - Sent to a subscriber when they attempt to sign in on the website or a mobile app on a phone or tablet with a confirmation button they must tap/click to complete their sign in.
Cancellation Received (added in September 2020) - Sent to a user when they request to cancel their subscription. It tells them the request was received, allows them to undo it if it was a mistake, and notifies them of when their access will end.
Required Notification Email - Sent by the system related to recurring subscription events.
Free Trial Start (added in April 2020) - Sent as soon as the subscriber starts a Free Trial and contains required information about the trial period, how to cancel, and when and what they will be charged at the end of the trial.
Free Trial is Ending - Sent 3 days before a Free Trial ends and contains required information about the trial period, how to cancel, and when and what they will be charged at the end of the trial.
Subscription: Successful Charge - Sent immediately after a successful credit card charge is made. Contains details of the charge.
Subscription: Failed Charge - Sent immediately after a credit card charge fails. Contains information from the credit card system about the reason for failure and instructions for the subscriber to change their card information.
Subscription: Upcoming Renewal - (Only sent to subscribers on an annual plan) Sent 7 days before a subscription renews. Contains amount of charge and date of future charge.
Optional Email - can be configured by the Publisher in the Dashboard > Email Automation section.
Welcome Email - Sent immediately after successful signup.
X Days After Signup Email - Sent a number of days after a successful signup. The number of days is configurable by the Publisher.