All Collections
The Publishing Process
Configuring your Sender Email Address
Configuring your Sender Email Address

Make sure email sent to and from your Channel is done through an email address branded with your domain.

John Mayes avatar
Written by John Mayes
Updated over a week ago

Why Configure your Email?

When a "sender email address" is configured through the Email Configuration page in your Odeum Dashboard, you enable the following:

  1. Your subscribers will receive automated emails from your Channel through an email address branded by your domain

  2. Your subscribers can send support requests to your branded email address

  3. Your subscribers will receive emailed responses to support requests from the Odeum Support Team through your branded email address

Example of a branded email received by a subscriber:

For this to work, you will need to create and set up a "sender email address" as an alias or forwarding address on your domain that forwards incoming emails to subscriber-support@odeum.io.

NOTE: If you choose not to configure your channel's sender email address, email will be sent from the subscriber support email address at Odeum (subscriber-support@odeum.io).

Things to Avoid

Here are some important things not to do when choosing and setting up your "sender email address".

  1. Do no choose an email address that is already in use - Do not use an email address on your domain that is the email address for someone on your team or that is used for any other purpose.

  2. Do not set up the email address to forward to more than just Odeum - Do not configure the sender email address to forward to more than just the Odeum support email address.

The "sender email address" should be exclusively set up to forward to just the Odeum support email address.

STEP 1: Decide on a Sender Email Address

Decide on a "sender email address" on your own domain. Choose an email address that will make sense in the context of your channel.

NOTE: One option would be subscriber-support@your-domain.com.

STEP 2: Setup and Configure Sender Email Address to Forward

On the service that hosts email for your domain, you need to create and configure your chosen "sender email address" as an "alias" or "forwarding address" that will forward all email automatically to us at subscriber-support@odeum.io. Email hosting services set up aliases or forwarding addresses in different ways but you can find support for common ones here:

NOTE: This is required so that bounces and reply email from your subscribers are properly handled by the support team at Odeum.

STEP 3: Submit to Odeum for Email Configuration

Enter your "sender email address" in the form field on the Email Configuration page in your Dashboard.

Go to Email Configuration

Our support team will begin the verification process and configuration of your new "sender email address". If we encounter any issues we will reach out to you.

Want to improve the deliverability of email coming from your Odeum channel even further?

Once your Sender email is active and sending, you now have the option of adding DKIM and a Custom Return Path. These additions are optional, but we do strongly recommend you implement them.

Please refer to the Email Configuration page of your Dashboard for instructions on how to set this up.

Visit My Email Configuration Page

These help articles will give you more information on why this is important and how to properly set-up DKIM Authentication and a Custom Return Path.

Setting up DKIM
Setting up a Custom Return Path

Did this answer your question?